Sample Code for conversationToolKitAPI.getDetailsByRecordId() in Salesforce

Sample Code:
Aura Component:
<aura:component implements="flexipage:availableForAllPageTypes" access="global">
    <lightning:omniToolkitAPI aura:id="omniToolkit" />
    <lightning:conversationToolkitAPI aura:id="conversationKit"/>  
    <aura:handler event="lightning:omniChannelWorkAccepted" action="{!c.onWorkAccepted}"/>    
</aura:component>

 
JavaScript Controller:
({    
    
    onWorkAccepted:function( component,event,helper ) {
        
        console.log( 'Inside the Work Acceptance' );
        let transcriptId = event.getParam( 'workItemId' );
        console.log( 'Chat Transcript Id is ' + transcriptId );
        
        if ( transcriptId ) {
            
            let conversationToolKitAPI=component.find( "conversationKit" );
            conversationToolKitAPI.getDetailsByRecordId( {
                
                recordId: transcriptId
                
            } ).then( function( result ) {
                
                if ( result ) {
                    
                    console.log( 'Result: ' + JSON.stringify( result ) );
                    
                }
                
            });
            
        }        
        
    }   
    
})

Aura Component Configuration in App:
 
 
Output: