January 18, 2021

How to send Mass or Bulk SMS Messages from List View in Salesforce?

Note:
1. Digital Engagement license is required to use this feature.
2. SMS Channel should be setup in the org. Follow https://www.infallibletechie.com/2020/04/sms-channel-setup-in-digital-engagement.html for setting up.
 
Follow the below steps to send Mass or Bulk SMS Messages from List View.
 
1. Make sure the user have "Send One-to-Many Messages" Permission.

 
2. Open a List View.

3. Select the records.

4. Click Send Message button.


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