Chat Agent is in an ‘Online’ status but the Chat button shows offline Salesforce Community January 4, 2021June 9, 2022InfallibleTechie Admin 1. Go to Community Builder. 2. Select the Setting icon. 3. Open Security. 4. Set the Security Level to “Relaxed CSP: Permit Access to Inline Scripts and Allowed Hosts”. 5. Make sure the activate the Chat URLs. Status should be Active.