November 5, 2020

How to store user entered values in Einstein Bot in Salesforce Object?

In the below example, I have configure Einstein Bot in a way to capture user entered values and creating a Case record. At the end, Case Number is shared for reference.

Flow Configuration:


Case Assignment:


Create Case:


Fetch Case:



Case Number Assignment:


Einstein Bot Configuration:

Welcome Menu:


Create Case Menu:




Output:



Case Detail:


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