For implementing Macros, check the below link
http://www.infallibletechie.com/2015/07/implementing-macros-in-salesforce.html
1. Open the Case record.
2. Select the Macro and click run button.
Cheers!!!
http://www.infallibletechie.com/2015/07/implementing-macros-in-salesforce.html
1. Open the Case record.
2. Select the Macro and click run button.
Cheers!!!
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