AgentWorkSkill(Agent Work Skill) object/entity in Salesforce Omni-Channel represents skills used to route a work item to an agent. This object/entity is mainly used for reporting purpose. It contains the dropped ....
OmniSupervisorConfig is the object/entity where Salesforce Omni-Channel Supervisor Configurations are stored. So, we have to query the OmniSupervisorConfig object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations. SOQL: SELECT Id, DeveloperName FROM OmniSupervisorConfig ....
Field Usage(BusinessStatus) is stored in FieldDefinition object/entity. We can query the FieldDefinition object/entity to query Field Usage for a Salesforce Field. Sample SOQL: SELECT Id, DeveloperName, BusinessStatus FROM FieldDefinition WHERE ....
To get Conversation Entries for Messaging Session in Salesforce Messaging Channels(SMS, WhatsApp, Facebook, etc..), we can query the ConversationEntry object/entity using the Messaging Session Id as the ConversationId. Sample SOQL: ....
Data Sensitivity Level(SecurityClassification) is stored in FieldDefinition object/entity. We can query the FieldDefinition object/entity to query Data Sensitivity Level for a Salesforce Field. Sample SOQL: SELECT Id, DeveloperName, SecurityClassification FROM ....
Database.queryWithBinds() in Salesforce Apex allows us to dynamically pass bind variables values to a Salesforce SOQL Query string. Map < String, Object > datatype reduces the number of parameters declaration ....
SOQL with ALL ROWS can be used in Apex to find number of Deleted Salesforce Pending Service Routing Records. System.debug( 'No of deleted PSRs is ' + [ SELECT COUNT() ....
SOQL query on the ConversationDefinitionEventLog object/entity can be used to query Salesforce Einstein BOT Intent Detection. Sample SOQL: SELECT Id, EventDetails, EventLabel, EventTarget, StepType FROM ConversationDefinitionEventLog WHERE CreatedDate = TODAY ....
In Salesforce SOQL Query, NOT() and IN() are distinct methods employed. It's important to note, however, that Salesforce SOQL Query does not utilise a direct NOT IN() function. By tactfully integrating ....
Using Salesforce Big Object and Batch Apex, we can archive the records regularly. 1. Make a note of your Object Fields for the Big Object creation. 2. Create a Big ....