We can merge fields in the Salesforce Messaging Component to greet using the agent’s name in Salesforce Messaging for In-App and Web Session. Messaging Component: Formula Template: Hello {!$Parameters.MessagingSession.MessagingEndUser.name}, Thank ....
Exception: Provide additional info to proceed Resolution: Use "Every Conversation" for the Pre-Chat Display Frequency. If "Every Session" is used for the Pre-Chat Display Frequency, the error is thrown for ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click from the Experience Cloud Site. In the Experience Cloud Markup, we will add an ....
When we use Google Tag Manager, onload from the script tag will not fire. So, initEmbeddedMessaging() will not be fired to load the Salesforce Messaging for In-App and Web. To ....
Please check the Blog Post for Salesforce Messaging for In-App and Web Authentication setup. Prerequisites: OpenSSL JDK Maven 1. Use the following command to generate the Certificate and a Private ....
Using Salesforce Form Messaging Component, we can create records. To create Salesforce Form Messaging Component, use "Form" as the Message Type. 1. Create a Global Action with "Action Type" as ....
In order to capture Browser Details like Browser Name, Browser Language and Browser Platform in Salesforce Messaging for In-App and Web, we can make use of navigator from JavaScript and ....
Embed Component should be used in the Google Site to host Salesforce Messaging for In-App and Web chat. 1. Setup Messaging for In-App and Web. Use the following for reference. ....
embeddedservice_bootstrap.prechatAPI.setVisiblePrechatFields() can be used to auto populate Pre-Chat Form Fields in Salesforce Messaging for In-App and Web. Sample Code: window.addEventListener("onEmbeddedMessagingReady", e => { embeddedservice_bootstrap.prechatAPI.setVisiblePrechatFields({ "_firstName": { "value": "Test", "isEditableByEndUser": false ....