How to add Knowledge widget in Salesforce Lightning Console?
1. In the Lightning Record Page, use the Knowledge component. 2. When you open a Case record, it will display the relevant Articles. 3. Attach Article can be use to ....
Tag: Salesforce Knowledge
Monitor Automated Article Process Actions in Salesforce
To Monitor Automated Knowledge Article Process Actions, check the below steps 1. Switch to Classic.2. Go to Setup.3. In Quick Find, search Automated4. Select Automated Process Actions under Monitor.5. Select ....
“This feature is not currently enabled either for this record type or the given user type or org” error when accessing Article from Salesforce Community
Switch to Classic if it is not available in Lightning Experience. Help Article - https://help.salesforce.com/articleView?id=000315103&type=1&mode=1 1. Open Topics for Objects from Setup. 2. Enable Topics for Knowledge object.
Salesforce Exception You can’t perform this action. Be sure the action is valid for the current state of the article, and that you have permission to perform it.
1. Check the profile permissions for the user. 2. Issue may be due to the Picklist field value or if the record is locked due to Approval Process.https://help.salesforce.com/articleView?id=000314555&type=1&mode=1 3. Check ....
Lightning Knowledge in Salesforce
Looks similar to regular objects. Record Types are used for showing different buttons and fields. Agent Search tab helps to search articles. Filters are available in the left pane. Article ....
Classic vs Lightning Knowledge in Salesforce
Classic KnowledgeArticle Types are used for showing differnt buttons and fields.Files are attached in custom file fields. Lightning KnowledgeLooks similar to regular objects.Record Types are used for showing differnt buttons ....
Knowledge not available in Lightning Experience
1. Switch to Classic. 2. Enable Lightning Knowledge.
You do not have permission to publish articles of the associated article type Salesforce
If you face "You do not have permission to publish articles of the associated article type" in Salesforce", check the below steps. 1. Make sure the article is not locked(pending ....
Article Actions
By default, users with the Manage Articles permission can perform all the actions like edit, delete and publish. To restrict access, first create public groups containing article managers and then ....
Manage Salesforce Knowledge Permission Not found
1. Go to User Interface. 2. Disable "Enable Enhanced Profile User Interface". 3. Manage Salesforce Knowledge permission will be under Administrative Permissions. Note: This is not available under System Permission in ....