Options to Chat with Real Agent or Salesforce Agentforce
In the Omni-Channel Flow, we can decide whether the Salesforce Messaging Session records should be routed to the human Agent or Agentforce Agent. In order to do the decision in ....
Tag: Salesforce Enhanced Chat
Transfer from Salesforce Agentforce to real Agents
We can transfer the Salesforce Agentforce Messaging Sessions to the real human agents to assist further if the Agentforce agent is unable to help on the customer requests. Please check ....
Hide Chat Icon and launch Messaging on Button Click in Salesforce Messaging for In-App and Web in Experience Cloud Site
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true; can be used to hide the Salesforce Messaging for In-App and Web chat icon when the Page loads. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch the Salesforce Messaging ....
Context Variables in Salesforce Agentforce
In this Blog Post, I have used Pre-Chat fields in the Messaging for In-App and web to capture First Name, Last Name and Email of the visitor. Using Omni-Channel Flow, ....
Hide Chat Icon and display Text in Salesforce Messaging for In-App and Web
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true; can be used to hide the Salesforce Messaging for In-App and Web chat icon when the Page loads. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch the Salesforce Messaging ....
Salesforce Messaging for In-App and Web Message Translation
We can do Salesforce Messaging For In-App and Web Message Translation in real-time. lightning:conversationNewMessage can be used to fetch the visitor messages. Using Translation API, we can translate the message ....
Salesforce Messaging for In-App and Web REST API
Configurations in Salesforce for Messaging for In-App and Web REST API: 1. Create a Messaging Channel of type "Messaging for In-App and Web". 2. Activate the Messaging Channel. 3. Create ....
Pass data to Einstein BOT in Salesforce Messaging for In-App and Web
Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. ....
Opportunity Booking using Salesforce Agentforce
We can handle Opportunity and Opportunity Product creations using the Salesforce Agentforce. In this Blog Post, I have used Apex Agent Action to handle the record creations. To setup Messaging ....
Add Logo to Salesforce Messaging for In-App and Web
In the Embedded Service Deployment for Messaging for In-App Web, we can add the Logo in the Branding section. I have used Asset File in Option 1. Check step 1 ....