1. Go to Channel-Object Linking under Setup. 2. Click "New Linking Rule". 3. Select a Channel. 4. Select the Object. 5. Set the Linking Logic.
It supports1. Queue-Based Routing2. Skills-Based Routing
Digital Engagement Messaging allows customers to start conversations by sending texts to your designated phone number or sending Facebook Messenger messages to your Facebook page. Incoming messages are displayed in ....
Channel-Object Linking in SalesforceCreate rules to quickly link channel interactions to objects such as contacts. You can fine-tune these rules so that linking happens automatically, or so that your agents ....
There are two ways you can end a Messaging session 1. Ending it directly from the Messaging session when the conversation is over. 2. Messaging Sessions list view. From the ....
To start handling Facebook Messages from the customer in Salesforce, use the following steps for Configuring Facebook Channel in the Setup. 1. Go to Messaging Settings. 2. Click New Channel ....
Salesforce Classic LiveMessage Salesforce Classic LiveMessage is in a managed package. Supports Short Code. Supports Omni-Channel and has its own LiveMessage utility. Digital Engagement Messaging Digital Engagement Messaging resides in ....