Using "Check Availability for Routing" action, we can check whether agents are available in the queue to accept chats. Sample Flow: Agents available Decision: https://youtu.be/X87m8OcUcGQ
To fix this issue, enable Swarming. 1. Go to Setup. 2. Select Feature Settings. 3. Select Service. 4. Enable Swarming.
1. Check the Service Resource OWD. If it is private, make sure the affected users have access to the records. 2. Next, check whether Active check box is enabled on ....
1. Enable "Enable "Set Audit Fields upon Record Creation" and "Update Records with Inactive Owners" User Permissions" in Salesforce User Interface in Setup. 2. Create a Permission Set. Enable "Set ....
Using max(), min() and strftime(), we can find start and end time for a transaction in Splunk. Sample Splunk Query: Your basic Search Query | stats max(_time) AS tempmax, min(_time) ....
1. Create the following Lightning Aura Component. Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkitId" /> <aura:handler event="lightning:omniChannelWorkAccepted" action="{! c.onWorkAccepted }"/> </aura:component> JavaScript: ( { onWorkAccepted : function( component, event, helper ....
1. Create a Report Type for Agent Work entity. 2. Create a Row Level Formula field in the Report using the below formula. (AgentWork.AcceptDateTime-AgentWork.CreatedDate)*24*60*60 Output: https://youtu.be/xsSkCRKelLc
There is no split() in Salesforce formula. It is available in Apex if you want to go with Trigger. But, you can use RIGHT, LEN and FIND methods to split ....
Insufficient Privileges: You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is ....
To retrieve the Custom Metadata and the associated custom fields using package.xml in Salesforce, check the following package.xml. Sample package.xml: <?xml version="1.0" encoding="UTF-8"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> ....