Switch statement should be utilised to use Trigger.operationType in Salesforce Trigger. Trigger operationType in the Salesforce Trigger avoids multiple if else conditions to check trigger.isInsert, trigger.isUpdate, trigger.isBefore, trigger.isAfter, etc.. Sample ....
Salesforce Platform Events trigger ends abruptly when it hits Uncaught exceptions like Governor limits. EventBus.TriggerContext.currentContext().setResumeCheckpoint(replayId) can be used to resume the Platform Event trigger from the failed replayId. replayId passed ....
Using Rule Action, we can transfer Chats from BOT to a Queue in Salesforce. Sample Rule Actions: In the above example, in the first Rule Action, "Set Routing Type" is ....
addHours() can be used to add one hour to a Date Time field using Trigger in Salesforce. Sample Trigger: trigger AccountTrigger on Account( before insert ) { for ( Account objAcc ....
The following sample implementation helps to upload files from outside the organization since guest user doesn't need to authenticate. 1. Enable "Allow site guest users to upload files" in Salesforce ....
BusinessProcess type should be used in the package.xml file to retrieve or deploy Salesforce Case Support Processes using Apache ANT Tool. Sample package.xml: <?xml version="1.0" encoding="UTF-8"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>Case.Standard</members> ....
Salesforce Process Automation rules such as assignment rules, auto-response rules, escalation rules, and workflow rules, aren’t triggered when Omni-Channel routes a work item to an agent and the agent accepts ....
You can't merge duplicate cases pending in an Omni-Channel queue or assigned to agents with an Opened or Assigned status Exception is a known limitation in Salesforce Omni-Channel. Reference Article: ....
Error Handler Dialog missing in Salesforce Einstein BOT The Error Handler system dialog is available for new bots created after Salesforce Spring '21 Release. For the existing Bots, you can ....
"You don't have permission to take that action on this record or related records. For help, contact your Salesforce admin." Exception occurs due to the following 1. Check whether you ....