To know about Missed Calls in Salesforce Voice Cloud, check the following link
SOQL:
SELECT Id, WorkItemId, User.Name, AssignedDateTime
FROM AgentWork
WHERE Status = 'Unavailable'
How to find which agents missed the Salesforce Voice Calls?
To know about Missed Calls in Salesforce Voice Cloud, check the following link
SOQL:
SELECT Id, WorkItemId, User.Name, AssignedDateTime
FROM AgentWork
WHERE Status = 'Unavailable'