How to create Agent Statuses in Amazon Connect?
To create Agent Statuses in Amazon Connect, please use the following steps: 1. Go to your Amazon Connect instance. 2. Select Agent Status option under Users. 3. Use "Add new ....
Category: Salesforce
Salesforce Service Cloud Voice Create Contact Center is Disabled
If Create Contact Center is disabled in Salesforce Service Cloud Voice Setup, then check the following. 1. Make sure "Contact Center Admin" Permission Set is assigned to you. 2. Make ....
How to find users last Logged in Salesforce Lightning App?
UserAppInfo Entity in Salesforce stores the last Lightning app logged in to by the user. So, we can get the DurableId from it and use it for querying the App ....
How to Post Slack Message from Salesforce Record Triggered Flow when a record is created or updated?
Salesforce Record-Triggered Flow can be used to Post Slack Message when a record is created or updated. In the following Sample Flow, I am sending a Slack Message when a ....
How to get the Slack Channel Id?
Using Get channel details option, we can easily get the Slack Channel Id. We can use the following steps How to get the Slack Channel Id: 1. Open Slack App ....
Salesforce “Log in to Experience as user” takes to login page
Salesforce "Log in to Experience as user" can be used by the Admins to login as the External Users to troubleshoot or debug the issues. Salesforce "Log in to Experience ....
Salesforce Forecasts Quotas
It is easier to setup Forecasts Quotas in Salesforce. Check the following steps for reference. 1. Go to Forecasts Settings in the Salesforce Setup. 2. Click Edit on Show Quotas. ....
Salesforce Console navigation App Utility using Lightning Web Component
lightning__UtilityBar should be used as the target in the Lightning Web Component for Salesforce Console navigation App Utility. Sample Lightning Web Component: HTML: <template> <lightning-card class="slds-var-p-around_small"> <lightning-record-edit-form object-api-name="Case" onsuccess={handleSuccess}> <lightning-messages></lightning-messages> ....
How to execute Salesforce Skills-Based Routing Rules after record creation?
Salesforce Record-Triggered Flow can be used execute Skills-Based Routing Rules after record creation. In the Salesforce Record-Triggered Flow, make use of Route Work action to call or invoke Salesforce Skills-Based Routing Rules ....
User Lookup in Salesforce Flow
Lookup element on the Screen Flow can be used for User Lookup in Salesforce Flow. Sample Flow: In the above Flow, I have used "Field API Name" as CreatedById and ....