To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable "Automatically mark conversations inactive after a period of customer inactivity". Note: There is currently no support ....
We can download Salesforce Event Log Files using the REST API. First, we have to create a Connected App in Salesforce since we are going to use the REST API. ....
We can insert Lead record using standard Salesforce REST API. By doing a POST request to https://{Your Domain}.my.salesforce.com/services/data/v58.0/sobjects/Lead/, we can easily insert Salesforce Lead record with Session Id. Check the following ....
Salesforce Pause element in the Flow pauses the current execution of the Flow. Sample Flow with Pause Element: We can monitor Salesforce Paused Flow Interviews using the following: 1. Time-Based ....
Salesforce Trailblazer Mentorship program helps newbies and job seekers to one-on-one and group mentorship opportunities. Experienced Salesforce Trailblazers will help the newbies and job seekers to attain their goals. Check ....
Salesforce Presence Configurations are stored in PresenceUserConfig entity. Use SOQL query on PresenceUserConfig entity to query the Salesforce Presence Configurations. SELECT Id, Capacity, DeveloperName, PresenceStatusOnDeclineId, PresenceStatusOnPushTimeoutId FROM PresenceUserConfig For additional ....
Salesforce Scale Center provides self-service to find recommendations and suggestions for scaling the application. It also provides near real-time access to performance metrics. We can compare the performance across different ....
To find matching or create new Contact records for Salesforce WhatsApp Messaging Sessions, make use of Channel-Object Linking. 1. Go to Salesforce Setup. 2. Select "Channel-Object Linking". 3. Click "New ....
To create Case records for Salesforce WhatsApp Messaging Sessions, we can make use of Record Triggered Flow on Agent Work entity. Sample Flow: Flow Start Element: Fetch Messaging Session Get ....
In Salesforce SOQL, we use dot notation to get the parent record information. Similarly, we can do the same in the Lightning Web Component uiRecordApi. Sample Lightning Web Component: HTML: ....