lightning:conversationChatEnded Event is triggered when an active chat ends. For the below component to work, 1. Add it to the Chat Transcript Lightning Record Page. 2. When the Chat is ....
Syntax:NOT {Step No}Example:NOT 1Sample:
If you choose Routing Configurations Unit Capacity as 1 and Presence Configurations Capacity as 5, each agent will be able to handle 5 chats at a time. Presence Configurations allows ....
Sample Code: Apex Class: public with sharing class ExampleController { @AuraEnabled(cacheable=true) public static List < Account > fetchAccounts() { return [ SELECT Id, Name, Industry FROM Account LIMIT 10 ]; ....
LWC HTML: <template> <div class="slds-p-around_medium lgc-bg"> <div class="slds-m-bottom_small"> <lightning-button label="Collapse All" onclick={clickToCollapseAll}> </lightning-button> <lightning-button label="Expand All" onclick={clickToExpandAll}> </lightning-button> ....
Omni-Channel is a work routing system.Omni-Channel works on the concept of Work Items. Each time a case is assigned to a queue, a work item is created and pushed to ....
1. Create a Collection variable in Einstein Bot builder. Use [System]Object and make sure to select Contains List. 2. Add Question in the Dialog and use Dynamic choice with input ....
Sample Code:LWC HTML:<template> <div class="slds-box slds-theme_default"> <lightning-record-edit-form object-api-name="Case" onsuccess={handleSuccess} record-id={recordId}> <div class="slds-grid slds-wrap"> <div class="slds-col slds-size_1-of-2"> <lightning-input-field field-name="Task_1_Completed__c"> </lightning-input-field> </div> <div class="slds-col slds-size_1-of-2"> ....
The chat capacity is defined in the configuration.Users can be assigned to only one Chat configuration at a time. If you assign the same user to a second Chat configuration, ....