1. Check the below article.https://help.salesforce.com/articleView?id=000316800&language=en_US&type=1&mode=12. Make sure the user is Service Cloud user.3. Make sure the user is Chat User.4. Also, use the Supervisor tab(very handy) to check the Agent's ....
To enable Configure Messaging Permission, follow the below steps. 1. Create a new permission set 2. Select App Permissions. 3. Click Edit, then enable Configure Messaging. 4. Click Save. 5. ....
Sample Code: AccountListController.apex: public class AccountListController { @AuraEnabled public static List < Account > fetchAccts() { return [ SELECT Id, Name, Industry, Type FROM Account LIMIT 10 ]; } } ....
Sample Code: LWC HTML: <template> <lightning-tree-grid columns = {gridColumns} data = {gridData} key-field = "Id" hide-checkbox-column = true onheaderaction = {handleHeaderAction}> </lightning-tree-grid> </template> LWC JavaScript: import { LightningElement, track, wire ....
There are two ways you can end a Messaging session 1. Ending it directly from the Messaging session when the conversation is over. 2. Messaging Sessions list view. From the ....
Sample Code:Aura Component:<aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:workspaceAPI aura:id="workspace" /> <lightning:button label="Open Tab with Subtab" onclick="{! c.openTabWithSubtab }" /> </aura:component> JavaScript Controller:({ openTabWithSubtab : function(component, event, helper) { var ....
Skills-based routing allows work items to be routed using more sophisticated and dynamic criteria than queue-based routing. 1. Enable "Enable Skills-Based Routing". 2. Add Skills in ....
A joined report can contain data from multiple standard or custom report types. You can add report types to a joined report if they have relationships with the same object ....
1. Switch to Classic.2. Click Sharing button.3. Click Expand List button.4. Find the user.5. Click "Why?" before User name.
Add the New Task button to the Salesforce Mobile and Lightning Experience Actions section of page layouts.