How to query Approval Comments in Salesforce?
Salesforce Approval Process Comments are stored in ProcessInstanceStep entity. Sample Query/SOQL: SELECT Id, Comments, StepStatus, Actor.Name FROM ProcessInstanceStep
Category: Salesforce
Feature Licenses in Salesforce
A feature license entitles a user to access an additional feature that is not included with his or her user license. For Example, Service Cloud User check box on the User ....
How to check available users to accept Phone Calls from Salesforce Omni Supervisor?
In Salesforce Omni Supervisor tab, Supervisors can filter the Channel by Phone to check available users to accept Voice Calls. 1. Open Omni Supervisor tab. 2. Select Phone under Channels ....
How to find the user ids/Group Members of a public group using Apex in Salesforce?
Sample Class:public class Utility { public static Set < Id > fetchUserIdsOfPublicGroup( Id groupId ) { Set < Id > userIds = new Set < Id >(); Set < ....
Routing Model in Salesforce Omni-Channel Routing
In the routing model, you choose whether to push work to agents who are Least Active or Most Available. Least Active: If you select Least Active, then Omni-Channel routes incoming ....
How to route WhatsApp Messages to Salesforce Omni-Channel using queue based routing?
WhatsApp Messages can be handled and addressed via Salesforce using Digital Engagement Messaging feature. Messages will be routed to Omni-Channel and the agents can address the customer's concern. Note: 1. ....
Clear/Remove/Clean Pending Service Routing records in Salesforce
Check the below options to Clear/Remove/Clean PSR(Pending Service Routing or PendingServiceRouting) records in Salesforce. Option 1: Remove the Routing Configuration from the queue. This will delete all the Pending Service ....
Omni-Channel limits in Salesforce
To quickly check the limits in the org, go to Limits under Omni-Channel Setup. Whenever a record is routed through Omni-Channel, Pending Service Routing record is created. Current Pending Service ....
* is displayed as Tab name in Salesforce Lightning
Issue: If you inspect the element, it states "Not added to nav bar".So, to resolve the issue, add the Tab to the Navigation Items.
How to deploy Lightning LWC or Aura Custom Tab using Apache ANT tool in Salesforce?
Sample package.xml: <types> <members>Sample_LWC</members> <name>CustomTab</name> </types> Sample_LWC is the API Name of the Tab.