Salesforce Conversation Intelligence Rule for Messaging for In-App and Web
In this Blog Post, we are going to see how to use Salesforce Conversation Intelligence Rule for Messaging for In-App and Web. "Update Next Best Action" is used as the ....
Author: Magulan Duraipandian
Delete Salesforce ContentVersion
We can use the ContentVersion object/entity to create, query, retrieve, search, edit, and update a specific version of a Salesforce file. We cannot delete it though. We can use the ....
Searchable Fields in Salesforce
Search Manager in Salesforce Setup can be used to find the searchable field on the objects/entities. Go to Salesforce Setup. In the Quick Find, search for "Search Manager". Click the ....
Salesforce Conversation Intelligence Rule for Voice
In this Blog Post, we are going to see how to use Salesforce Conversation Intelligence Rule for Service Cloud Voice. "Update Next Best Action" is used as the Action and ....
Invoke Salesforce Omni-Channel Flow from Einstein BOT for Messaging for In-App and Web
Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session ....
Can’t generate the survey invitation Salesforce Exception
Exception: Can't generate the survey invitation because you're not part of an Experience Cloud site with surveys enabled. Ask your Salesforce admin for help. Resolution: User's Profile should be added ....
Launch Salesforce Einstein BOT on click of a Button
In this Blog Post, I have used Salesforce Messaging for In-App and Web to invoke the BOT. We have to display and Launch Salesforce Messaging for In-App and Web on ....
Preserve plus sign in JavaScript URLSearchParams
encodeURIComponent() should be used to pass the URL Parameters to preserve the plus(+) sign when using JavaScript URLSearchParams. Sample JavaScript Code: let stra = encodeURIComponent( 'hello+world' ); let strb = ....
How to detach articles detached from the Chat Transcript from the Case in Salesforce?
When the Articles are detached from the Salesforce Chat Transcripts, the LinkedArticle Object/Entity records will be deleted. To detach Articles from the Salesforce Cases, we have to remove the relevant ....
How to track the Salesforce Einstein BOT Usage?
Maximum Chatbot Engaged Sessions Allowed should be checked in the Company Information to track the Salesforce Einstein BOT Usage. 1. Go to Company Information in the Salesforce Setup. 2. Check ....