Create Case via Salesforce Enhanced SMS Channel
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. 1 "Check Availability for Routing" Flow Component can be used to find whether any agents are ....
Author: Magulan Duraipandian
Salesforce Einstein BOT for Enhanced WhatsApp
In order to route the Salesforce Enhanced WhatsApp channel messages to the Einstein BOT, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow ....
You can’t activate this flow Salesforce Exception
Exception: You can’t activate this flow because it always runs in system context. Your Salesforce admin can help with that. Resolution: To activate or deactivate a flow, "Manage Flow" Permission ....
Auto Publish Salesforce Knowledge Articles
We can leverage Salesforce's 'Publish Knowledge Articles' Flow Action (publishKnowledgeArticles-publishKnowledgeArticles) to automate the publishing of Knowledge Articles. Sample Flow: Record-Triggered Flow Start Configuration: Create a Variable in the Salesforce Flow ....
Salesforce Service Agent Session Engagement
Salesforce Service Agent Session Engagement can be used to report on the Salesforce Service Agents. 1. Create a Report on "Service Agent Session Engagement" Report Type. 2. Select the fields ....
Salesforce Case Comment Notification Email Template
Salesforce Case Comment Notification Email Template is not available for customization. If you are using Email-To-Case feature and in the Email-to-Case setup "Notify Case Owners on New Emails" is enabled, it ....
Validation in Salesforce Flow
Using Custom Error Flow Component, we can do record validations in the Salesforce Flow. Flow gives more flexibility when compared to the Salesforce Validation Rules. In the record-triggered Flow, the ....
Invoke Salesforce Prompt Template using Apex
Here is a structured, SEO-optimized blog post tailored for a technical audience, adhering to your constraints and formatting requirements. Proposed SEO Title Mastering Salesforce GenAI: How to Invoke Prompt Templates ....
Remove Salesforce Messaging for In-App and Web Components from a Web Page
embeddedservice_bootstrap.utilAPI.removeAllComponents() can be used to remove all the Messaging for Web components from a page on our website. My use case was to remove the Salesforce Messaging for In-App and ....
Salesforce Messaging for In-App and Web Can’t display conversation Exception
Exception: Looks like something went wrong, and we can’t display the conversation. Resolution: Disable "Add Fallback Message" on the Messaging Channel settings. The Salesforce Embedded Service Deployment should be published ....