1. Please check the following if you are not aware of using Static Resource in the Experience Cloud Site for Embedded Service Chat. https://www.infallibletechie.com/2021/12/how-to-use-prechatformdata-from.html 2. Use the following JavaScript code ....
Salesforce Auto-Launched flow can be used to retrieve field values from Salesforce Einstein BOT Object Search. Unfortunately, using Set Variable element in the Einstein BOT Builder, we cannot set Object's ....
Using Salesforce "Draft Einstein Email", we can easily help our Service Agents or Reps to create personalized AI-generated email responses, grounded with our knowledge base. Setup: 1. Make sure Lightning ....
Exception: Enable Digital Experiences to set up this feature. Resolution: Enable Experience Cloud Site feature to resolve this issue. Go to Feature Settings --> Digital Experiences --> Settings in Salesforce ....
lightning-avatar with variant as circle can be used to display image inside a circle using Salesforce Lightning Web Component. In this Blog Post, I have used Content Asset for storing ....
Using "Promoted Search Terms", we can easily associate keywords for our Salesforce Knowledge Articles to optimize search results in Salesforce Knowledge. To allow Salesforce Reps or Agents or Users to ....
Salesforce Conversation Transcript Export option or feature allows us to export conversation entries, related records, and intelligence signals for backup or other additional purposes. Note: Salesforce Conversation export is not ....
If you are unable to select the Permission Sets for Salesforce Experience Cloud Site Members, then kindly check the license of the Permission Sets. Salesforce Chatter Free Chatter Only Experience ....
Embed Component should be used in the Google Site to host Salesforce Messaging for In-App and Web chat. 1. Setup Messaging for In-App and Web. Use the following for reference. ....
embeddedservice_bootstrap.prechatAPI.setVisiblePrechatFields() can be used to auto populate Pre-Chat Form Fields in Salesforce Messaging for In-App and Web. Sample Code: window.addEventListener("onEmbeddedMessagingReady", e => { embeddedservice_bootstrap.prechatAPI.setVisiblePrechatFields({ "_firstName": { "value": "Test", "isEditableByEndUser": false ....