Salesforce BOT to BOT Transfer Check
System Context Variable ReferrerBotId can be used to check whether the BOT was invoked from BOT to BOT transfer. To display the BOT Id, use this format {!$System.ReferrerBotId}. ReferrerBotId will ....
Author: Magulan Duraipandian
Salesforce WhatCount and WhoCount
WhatCount and WhoCount fields will be available in Task and Event Object when Salesforce Shared Activities feature is enabled. Salesforce Shared Activities is enabled when the "Allow Users to Relate ....
Capture Browser Details in Salesforce Messaging for In-App and Web
In order to capture Browser Details like Browser Name, Browser Language and Browser Platform in Salesforce Messaging for In-App and Web, we can make use of navigator from JavaScript and ....
Display ContactId and RoutableId in Salesforce Einstein BOT
{!$Context.ContactId} and {!$Context.RoutableId} should be used to display the Context Variables ContactId and RoutableId in Salesforce Einstein BOT. {!$Context.ContactId} is used for Contact Record Id. {!$Context.RoutableId} is used for the ....
Salesforce Scratch Org with Field Service Lightning Feature
FieldService:n should be used in the "project-scratch-def.json" file to have a Salesforce Scratch Org with Field Service Lightning feature. Here, n represents the number of Field Service Lightning Licenses needed ....
Salesforce Secondary Search Field
Fields selection order in the Search Layout defines the Salesforce Secondary Search Field. By default, the search uses the name field and next uses the secondary field from the fields ....
Filter Contacts with Record Type for doCreate in Salesforce Chat
1. Please check the following if you are not aware of using Static Resource in the Experience Cloud Site for Embedded Service Chat. https://www.infallibletechie.com/2021/12/how-to-use-prechatformdata-from.html 2. Use the following JavaScript code ....
Retrieve field values from Salesforce Einstein BOT Object Search
Salesforce Auto-Launched flow can be used to retrieve field values from Salesforce Einstein BOT Object Search. Unfortunately, using Set Variable element in the Einstein BOT Builder, we cannot set Object's ....
Salesforce Draft Einstein Email
Using Salesforce "Draft Einstein Email", we can easily help our Service Agents or Reps to create personalized AI-generated email responses, grounded with our knowledge base. Setup: 1. Make sure Lightning ....
Enable Digital Experiences to set up this feature Salesforce Exception
Exception: Enable Digital Experiences to set up this feature. Resolution: Enable Experience Cloud Site feature to resolve this issue. Go to Feature Settings --> Digital Experiences --> Settings in Salesforce ....