How to add or remove fields in Salesforce Omni-Channel Widgets?


Fields in Salesforce Omni-Channel Widgets are derived from the Compact Layout.

1. Edit the Object's Compact Layout.


2. Log out and log in again in Omni-Channel widget.

3. Create the record for routing. Wait for the record to get routed to check in the Omni-Channel Utility.


Video Reference:

Add or remove fields in Salesforce ... x
Add or remove fields in Salesforce Omni-Channel Widgets