November 23, 2021

"You can't assign a skill to a chat routed with Omni-Channel.: Skill ID" Exception in Salesforce

If we edit the Primary Skill field, then we receive the following error.
"You can't assign a skill to a chat routed with Omni-Channel.: Skill ID"

Label of the field: Primary Skill
API Name of the field: SkillId 

Please check the following article. 
Some fields might not be visible or editable. Primary Skill: Primary Skill is not used for chat and can be empty.

No comments:

Post a Comment