Make sure My Domain is enabled in your org.
Check the below URL, if My Domain is not enabled.
http://www.infallibletechie.com/2013/04/how-to-register-domain-instead-of.html
Image - https://mydomain--c.documentforce.com/servlet/servlet.ImageServer?id={id}&oid={OrgId}
PDF - https://mydomain--c.documentforce.com/servlet/servlet.FileDownload?file={id}
Check the below URL, if My Domain is not enabled.
http://www.infallibletechie.com/2013/04/how-to-register-domain-instead-of.html
Image - https://mydomain--c.documentforce.com/servlet/servlet.ImageServer?id={id}&oid={OrgId}
PDF - https://mydomain--c.documentforce.com/servlet/servlet.FileDownload?file={id}
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