Chatter Answers in Salesforce

Enabling Chatter Answers:

1. Go to Setup --> Build --> Customize --> Chatter Answers --> Settings.

2. Click "Edit" button.

3. Select "Enable" check box.

4. Click "Save" button.

Configuring Email Notifications for Chatter Answers:

1. Go to Setup --> Build --> Customize --> Chatter Answers --> Email Notification Settings.

2. Click "Edit" button.

3. Select the required options.

4. Click "Save" button.

Viewing Question Tab:

1. Go to Question tab.

2. Click "New" button.

3. Select Zone.

4. Create a Question and click "Save" button.

5. Click "Answer" link to answer and click "Answer Customer & Zone" to save it.

6. Click "Best Answer" link to make it as the best answer.

Output:

Setting Q&A:

1. Go to Setup --> Build --> Customize --> Chatter Settings --> Zones.

2. Click "Edit" link.

3. Enable "Chatter for Answers" check box.

4. Go to Q&A tab.

Output: