Sensitive Data Rules can be configured to mask or hide or remove sensitive information in the Salesforce Messaging for Web Messaging Sessions. Steps: 1. Go to Salesforce Setup. 2. In ....
Salesforce Agentforce Service Agent can be used for handling multi-language with Messaging for Web implementation. In this Blog Post, we are going to see how Salesforce Agentforce Service Agent and ....
onEmbeddedMessagingConversationOpened event can be listened to detect or check whether page load or reload occurred for the Salesforce Messaging for Web. Event Listener Code: You can use the following code ....
Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents. Note: Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor. https://www.infallibletechie.com/2023/11/difference-between-enhanced-and-standard-omni-channel-in-salesforce.html ....
Service Representatives can access Salesforce Omni-Channel from their Mobiles using Omni Inbox. Omni Inbox can be accessed using the Salesforce Mobile App. Configurations: 1. Make sure Enhanced Omni-Channel is enabled ....
Slack for Service can be used to create Salesforce Case directly from the Slack application. Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up ....
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Prerequisites: Agentforce Service Agent. Experience Cloud Site. Messaging for Web ....
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
To prevent multiple inputs to the Salesforce Agentforce when using Messaging for Web feature, we can make use of enableUserInputForConversationWithBot. When embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot is set to false, end users won't be ....
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....