Case Creation Form in Salesforce Agentforce Agent
In this Blog Post, we are going to see how to display Salesforce Lightning Web Component to create Case record when the Agentforce Session is escalated and agents are not ....
Tag: Salesforce Service Cloud
Customizing Message Bubbles in Salesforce Messaging for Web with LWC
Gain granular control over the look and feel of your Salesforce Messaging for Web chat interactions. The lightningSnapin__MessagingTextMessageBubble target facilitates the inclusion of Lightning Web Components, providing a mechanism to ....
Securing the Conversation: Implementing Data Masking in Salesforce Messaging for Web
Sensitive Data Rules can be configured to mask or hide or remove sensitive information in the Salesforce Messaging for Web Messaging Sessions. Steps: 1. Go to Salesforce Setup. 2. In ....
Salesforce Agentforce + Messaging for Web: A Technical Guide to Multi-Language Customer Support
Salesforce Agentforce Service Agent can be used for handling multi-language with Messaging for Web implementation. In this Blog Post, we are going to see how Salesforce Agentforce Service Agent and ....
Detect Page Load for Salesforce Messaging for Web
onEmbeddedMessagingConversationOpened event can be listened to detect or check whether page load or reload occurred for the Salesforce Messaging for Web. Event Listener Code: You can use the following code ....
Monitor Salesforce Agentforce Service Agents
Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents. Note: Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor. https://www.infallibletechie.com/2023/11/difference-between-enhanced-and-standard-omni-channel-in-salesforce.html ....
Accessing Salesforce Omni-Channel from Mobile
Service Representatives can access Salesforce Omni-Channel from their Mobiles using Omni Inbox. Omni Inbox can be accessed using the Salesforce Mobile App. Configurations: 1. Make sure Enhanced Omni-Channel is enabled ....
Create Salesforce Case from Slack
Slack for Service can be used to create Salesforce Case directly from the Slack application. Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up ....
Agentforce Agent in Salesforce Experience Cloud
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Prerequisites: Agentforce Service Agent. Experience Cloud Site. Messaging for Web ....
Salesforce Agentforce to Agent transfer Business Hours Check
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....