Salesforce Einstein Reply Recommendations
Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by ....
Tag: Salesforce Enhanced Chat
Greet Salesforce Experience Cloud Site Users from BOT in Messaging for In-App and Web
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
How to get Conversation Entries for Messaging Session in Salesforce Messaging for In-App and Web?
Connect API can be used to get Conversation Entries for a Messaging Session record in Salesforce Messaging for In-App and Web. 1. Use the following SOQL to fetch the Conversation Identifier ....
Salesforce Messaging for In-App and Web Hidden Pre-Chat from Experience Cloud Site
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
Automated Responses in Salesforce Messaging for In-App and Web
Automated Responses are configured in the Messaging Channel to send automated responses. Conversation Acknowledgement: Message is sent when the Chat is initialised. Start Conversation: Message is sent when the Chat ....
Send Hyperlink from BOT in Salesforce Messaging for In-App and Web
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
How to end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web?
To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable "Automatically mark conversations inactive after a period of customer inactivity". 1. Creating a Messaging Component to ....
Route Messaging Sessions to BOT in Salesforce Messaging for In-App and Web
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows.Reference Article:https://help.salesforce.com/s/articleView?id=sf.messaging_considerations_bots.htm&type=5 1. Create Omni-Channel Flow. Use Route Work action to route the Messaging Session ....
Route Salesforce Chats to BOT when agents are Offline
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....
Pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....