Omni-Flow can be used to route Cases directly to an agent to Omni-Channel in Salesforce without coding. 1. Create a simple object to capture Case Id and Agent Id(User Id). ....
There is a limit on maximum number of Push Topics(PushTopic) records per org in Salesforce.For Performance and Unlimited Editions: 100For Enterprise Edition: 50For All other supported Editions: 40 SOQL to find ....
OR operator and INCLUDES method can be used to create Formula field based on Multiselect Picklist to check against multiple values in Salesforce.Sample Formula Field:Output:
The exception "Error Occurred: This Route Work invocable action did not create a valid Pending Service Routing. Exception in Salesforce" might be due to following reasons 1. Check whether you ....
To check Field usage in Salesforce, follow the below steps: 1. Go to the Object in Object Manager. 2. Go to Fields & Relationships. 3. Select the Field. 4. Click "Where ....
Check whether the Experience Cloud site is Inactive. If the Experience Cloud site is Inactive, then it can be only be accessed by the Salesforce users who have the "Create ....
1. Create a List View. 2. In the filter select "My case teams". My case teams will pull cases that you are part via Case Team. Even if you are ....
Custom Labels can be used to avoid hard coding queue id in Salesforce Flow. Sample Custom Label: Referencing Custom Label in Salesforce Flow Get Records Element:
Use EmbeddedServiceConfig to fetch all Embedded Service Deployments using Apache ANT tool from Salesforce. Sample Package.xml: <?xml version="1.0" encoding="UTF-8"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>*</members> <name>EmbeddedServiceConfig</name> </types> ....
1. Find the CreatedDate of the Chat Transcript record. SELECT CreatedDate FROM LiveChatTranscript WHERE Id = '5708c000005VqSAAA0' CreatedDate is 2022-04-29T02:42:52 2. Find when the agents from the queue changed their ....