“This is still a work in progress” Salesforce Service Cloud for Slack
To fix this issue, enable Swarming. 1. Go to Setup. 2. Select Feature Settings. 3. Select Service. 4. Enable Swarming.
Category: Salesforce
Offline Agents are unavailable in the Agent Summary of Salesforce Omni-Supervisor
1. Check the Service Resource OWD. If it is private, make sure the affected users have access to the records. 2. Next, check whether Active check box is enabled on ....
How to set Date/Time Opened and Closed in Salesforce Case record?
1. Enable "Enable "Set Audit Fields upon Record Creation" and "Update Records with Inactive Owners" User Permissions" in Salesforce User Interface in Setup. 2. Create a Permission Set. Enable "Set ....
How to find start time and end time for a transaction in Splunk?
Using max(), min() and strftime(), we can find start and end time for a transaction in Splunk. Sample Splunk Query: Your basic Search Query | stats max(_time) AS tempmax, min(_time) ....
How to set Omni-Channel status to Busy when Chat is accepted by the agents in Salesforce?
1. Create the following Lightning Aura Component. Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkitId" /> <aura:handler event="lightning:omniChannelWorkAccepted" action="{! c.onWorkAccepted }"/> </aura:component> JavaScript: ( { onWorkAccepted : function( component, event, helper ....
How to find Visitor Wait Time to Chat in Salesforce?
1. Create a Report Type for Agent Work entity. 2. Create a Row Level Formula field in the Report using the below formula. (AgentWork.AcceptDateTime-AgentWork.CreatedDate)*24*60*60 Output: https://youtu.be/xsSkCRKelLc
Split Text using Salesforce Formula
There is no split() in Salesforce formula. It is available in Apex if you want to go with Trigger. But, you can use RIGHT, LEN and FIND methods to split ....
Insufficient Privileges when using Salesforce ConnectAPI.Topics.assignTopic()
Insufficient Privileges: You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is ....
How to retrieve the Salesforce Custom Metadata and the associated custom fields using package.xml?
To retrieve the Custom Metadata and the associated custom fields using package.xml in Salesforce, check the following package.xml. Sample package.xml: <?xml version="1.0" encoding="UTF-8"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> ....
How to end Chats when the Visitors are unresponsive in Salesforce?
Enable customer timeout on the Salesforce Chat button should be used to end the chats when the visitors are unresponsive. 1. Enable "Enable customer timeout". 2. Enter Customer Time-Out (seconds). 3. ....