Salesforce Chat LiveAgent SwitchServer Response
Salesforce SwitchServer response is returned when the Chat Live Agent instance URL is not correct for the Organization Id in the REST API Request. Example: Make a GET request to ....
Category: Salesforce
Drop Additional Skills Time-Out (seconds) in Salesforce Omni-Flow
To use Drop Additional Skills Time-Out (seconds) in Salesforce Omni-Flow, make use of "Add Skill Requirements" core action in the Omni-Flow. Routing Configuration with Drop Additional Skills Time-Out (seconds): Omni-Flow: ....
How to find each agent accepted Salesforce Omni-Channel Work Items per day?
Accept Date(AcceptDateTime) on Agent Work is populated when the agent accepts the Work Item(Case, Chat, Messaging Session, etc.) via Omni-Channel Widget. So, we can use this field to to find ....
How to set language for Salesforce Scratch org?
language attribute can be used to set language for Salesforce Scratch org. In the following example, language is set to French. Sample project-scratch-def.json file: { "orgName": "Demo Company", "edition": "Developer", ....
How to open the Salesforce Scratch Org?
Once we create the Scratch Org using the sfdx command, for example the below, we will get the org id and the username. Sample sfdx command to create Scratch org: ....
Query Custom Object using InvokeSalesforceRestApiFunction for Salesforce Service Cloud Voice
In InvokeSalesforceRestApiFunction Lambda, queryRecord method can be used to fetch or query custom object records in Salesforce. If you haven't setup the Connected App and Amazon Variables, please check this ....
No such column ‘Language’ on sobject of type Package2VersionCreateRequest Salesforce Exception
Language field is not supported in 2GP Package. So, "No such column 'Language' on sobject of type Package2VersionCreateRequest" Salesforce Exception is thrown. Resolution: Remove the Language Field in the scratch ....
Show Knowledge Article in Salesforce Einstein BOT
Object Search can be used to search and display Knowledge Article in Salesforce Einstein BOT. Sample BOT: Welcome Dialog: Main Menu Dialog: Dialog to Display Knowledge Article: I have set ....
Display Lightning Web Component in Outlook Salesforce Panel
To display Lightning Web Component in Outlook Salesforce Panel, target lightning__Inbox should be used. 1. Create a Lightning Web Component. Sample Lightning Web Component: HTML: <template> Testing Lightning Web Component ....
Salesforce Panel in Outlook
How to Configure the Salesforce Panel in Outlook: A Guide for Technical Admins Introduction Bridging the gap between your CRM and your inbox is essential for user adoption and data ....