In Embedded Service Deployment, we can update or change or modify the "No agents are available. We can't chat right now. Try again later." using Chat Settings Additional Branding. Please ....
The Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused ....
We may observe that the Service Contact Center Agents are receiving Voice Calls even if they are having 100% capacity. It is an expected behavior since Salesforce Voice Call work ....
We can make use of Salesforce Static Resource to host your Audio or Sound or Music file for playing notification. Steps: Go Static Resource. Click New and upload the Audio ....
For Salesforce Chat Sound Notification to Visitors, we can make use of embedded_svc.addEventHandler() for onAgentMessage and onChasitorMessage events. For playing the Audio or the Notification sound, we can make use ....
Exception: System.ListException: Row with null Id at index: 0 When we initialize a Map data type with Id as key and the record doesn't have Id in it, then Salesforce ....
FolderId in Salesforce Macro Object/Entity is available when "Share and organize macros in folders" is enabled in Macro Settings. Sample SOQL: SELECT Id, FolderId FROM Macro
To find Salesforce Profiles with Password Never Expires permission enabled, we have to check PermissionsPasswordNeverExpires on the Profile object/entity. Please check the following SOQL which will retrieve all the Salesforce ....
Map data type allows us to handle or manage reserved keywords in Apex String. Sample Code: Map < String, String > mapFinal = new Map < String, String > { ....
endConversation() method from lightning-conversation-toolkit-api in the Salesforce Lightning Web Component can be used to create custom End Conversation Button for Salesforce Enhanced Channels like Messaging for In-App and Web. Sample ....