Sidebar Search in Salesforce Classic is used to search records. This is available when the Chatter Settings is disabled. If Chatter is disabled, Global Search will not be available. https://www.infallibletechie.com/2018/12/how-to-disable-global-search-in.html ....
We can merge fields in the Salesforce Messaging Component to greet using the agent’s name in Salesforce Messaging for In-App and Web Session. Messaging Component: Formula Template: Hello {!$Parameters.MessagingSession.MessagingEndUser.name}, Thank ....
In the Salesforce Presence Configuration for the Omni-Channel configuration, we can make use of Agent Alias to replace or mask or hide an actual agent’s name in Salesforce Messaging for ....
Resolving the "Provide additional info to proceed" Error in Salesforce Messaging for In-App If you are a Salesforce Admin, Developer, or Architect implementing Enhanced Chat formerly known as Messaging for ....
Exception: System.SecurityException: Required permissions are not enabled. Resolution: Exception "System.SecurityException: Required permissions are not enabled." is thrown if the running user doesn't have the required permission to perform the operations. ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
Use Test Messaging link on the Salesforce Embedded Service Deployment to quickly test the Salesforce Messaging for In-App and Web Configuration. 1. Setup Messaging for In-App Web. If you haven't ....
In order to route Salesforce Messaging for In-App and Web Messaging Sessions via Skills, Omni-Channel Flow should be used. 1. In the Omni-Channel Flow, use "Add Skill Requirements" Flow element ....
Object.keys along with length can be used to check whether the object is empty or not in JavaScript. Please check the following code for reference. Sample JavaScript: function emptyObjectCheck( obj ....
Regular Expression can be used in replaceAll() String method to replace all the special characters from the string in Salesforce Apex. In the following sample Apex code, I have removed ....