Create Salesforce Case from Slack
Slack for Service can be used to create Salesforce Case directly from the Slack application. Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up ....
Author: Magulan Duraipandian
Agentforce Agent in Salesforce Experience Cloud
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Prerequisites: Agentforce Service Agent. Experience Cloud Site. Messaging for Web ....
Invoke Salesforce Einstein Work Summary using Apex
Salesforce Einstein Work Summary makes use of Prompt Template. So, we can invoke the Prompt Template using Apex. Check the following Apex Code for Enhanced Messaging Einstein Work Summary. Sample ....
Agents are not available Salesforce Messaging for Web
Message: Agents are not available. Try again later. Resolution: "Agents are not available. Try again later." message is shown on the Messaging for Web if the Omni-Channel flow didn't use ....
Salesforce Einstein Case Summaries
Salesforce Service representatives have the flexibility to create detailed Case Work Summaries directly from two primary locations within the platform: the Case Feed and the Case Comments. Whether they’re reviewing ....
Salesforce Agentforce to Agent transfer Business Hours Check
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
Salesforce Agentforce Agent from Gmail
Prerequisites: Please complete the Lightning for Gmail configuration. https://www.infallibletechie.com/2018/07/lightning-for-gmail-in-salesforce.html Output: Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_everywhere_with_gmail_int_copilot.htm&type=5&release=252 https://youtu.be/S2bgvWnvhvc
Prevent multiple inputs Salesforce Agentforce and Messaging for Web
To prevent multiple inputs to the Salesforce Agentforce when using Messaging for Web feature, we can make use of enableUserInputForConversationWithBot. When embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot is set to false, end users won't be ....
Pass Messaging Session Id in Salesforce Messaging Component
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....
Salesforce Omni-Channel Flow reasonForNotRouting
reasonForNotRouting will be returned only if the Omni-Channel Flow didn't invoke Route Work action. Message set to the reasonForNotRouting variable in the Omni-Channel flow will be shown on the Messaging ....