Suppress Salesforce Chat Auto Greeting
Enable "Disable Auto Greeting on Transfer/Conference" in the Salesforce Chat Agent Configuration to suppress Auto Greeting when the Chat is Transferred or during Conference. 1. Go to Salesforce Setup. 2. ....
Year: 2023
Salesforce Service Cloud Voice Callback Flow
Callback option on the Transfer to Queue block can be used for Salesforce Service Cloud Voice Callback Flow. Store customer Input block is used to capture the callback number. Set callback ....
Salesforce Service Cloud Voice Post Call Survey
Use "Set disconnect flow" block to call a Flow for Salesforce Service Cloud Voice Post Call Survey. Custom Field in Voice Call object for storing Survey Feedback Disconnect Flow The ....
Salesforce Paused Flows not firing
1. An org can have only up to 50,000 pending scheduled and paused flow interviews at a time in Salesforce. SOQL to Check: SELECT count() FROM FlowInterview WHERE InterviewStatus = ....
Quick Guide: Salesforce Einstein for Developers
Salesforce "Einstein for Developers": Salesforce "Einstein for Developers" generate sample code from natural language instructions for an Apex class, Apex Trigger, or anonymous Apex code. We can use prompt describing ....
Download Selected Files using Salesforce Lightning Aura Component
In Salesforce, we can use Quick Action using Lightning Aura Component to allow users to select the files and download the selected Files. Apex Class: public with sharing class MassDownloadFilesController ....
Salesforce Lightning Web Component Quick Action for Work Order Object
We can make use of Salesforce Lightning Aura Component to display Lightning Web Component for Quick Action on the Work Order Object/Entity. Embed the Lightning Web Component on the Lightning ....
How to test the Salesforce Experience Cloud Site from Mobile Publisher App for iOS?
We can test the Salesforce Experience Cloud Site from Mobile Publisher App for iOS easily using the Apple TestFlight and Playground apps. Use the following steps to test drive your ....
How to find Salesforce Permission Label with API Name?
To find Salesforce Permission Label when we have API Name, we can make use of Schema.DescribeSObjectResult and Schema.DescribeFieldResult on PermissionSet object/entity. Using the following code, we are finding the Label ....
How to find all custom fields in an Salesforce Object?
isCustom() method from Schema.DescribeFieldResult can be used to find whether the field custom or standard in Salesforce using Apex. Sample Apex Code: Schema.DescribeSObjectResult objectDescribeResult = Account.sObjectType.getDescribe(); Map < String , ....