How to setup Browser Notification and sound for Incoming Chat Request and Messages in Salesforce?


1. Open the following link to install the package.
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t3k000001mQ7b

Note:
For sandbox, use "test" instead of "login".

2. Select "Install for Admins Only" while installing.

3. Add "NotificationsHandler" to the App.

 
4. Create a Static Resource to store the Sound file.

 
5. Create an entry in "Conversation Notifications" Custom Settings.

 
 
 
Note:
If the sound is not working, try in Incognito mode. This is due to Cache issues.

Video Reference:
Use different ringtone or sound for... x
Use different ringtone or sound for Incoming Chat Messages in Salesforce