In Salesforce Omni Supervisor tab, Supervisors can filter the Channel by Phone to check available users to accept Voice Calls. 1. Open Omni Supervisor tab. 2. Select Phone under Channels ....
Sample Class:public class Utility { public static Set < Id > fetchUserIdsOfPublicGroup( Id groupId ) { Set < Id > userIds = new Set < Id >(); Set < ....
In the routing model, you choose whether to push work to agents who are Least Active or Most Available. Least Active: If you select Least Active, then Omni-Channel routes incoming ....
WhatsApp Messages can be handled and addressed via Salesforce using Digital Engagement Messaging feature. Messages will be routed to Omni-Channel and the agents can address the customer's concern. Note: 1. ....
Check the below options to Clear/Remove/Clean PSR(Pending Service Routing or PendingServiceRouting) records in Salesforce. Option 1: Remove the Routing Configuration from the queue. This will delete all the Pending Service ....
To quickly check the limits in the org, go to Limits under Omni-Channel Setup. Whenever a record is routed through Omni-Channel, Pending Service Routing record is created. Current Pending Service ....
Issue: If you inspect the element, it states "Not added to nav bar".So, to resolve the issue, add the Tab to the Navigation Items.
Sample package.xml: <types> <members>Sample_LWC</members> <name>CustomTab</name> </types> Sample_LWC is the API Name of the Tab.
Sample Code: Apex Class: public with sharing class ProductController { @AuraEnabled( cacheable = true ) public static List< PricebookEntry > fetchProducts() { return [ SELECT Id, Product2.Name, IsActive, UnitPrice, Product2.Family ....
Use sfdx force:source:deploy -p command to deploy. You may catch some failure.Sample Command to deploy Lightning Web Component:sfdx force:source:deploy -p "force-app/main/default/lwc/sampleLWC"