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June 17, 2020
Salesforce Chat button showing offline when agents are online
1. Check the below article.
https://help.salesforce.com/articleView?id=000316800&language=en_US&type=1&mode=1
2. Make sure the user is Service Cloud user.
3. Make sure the user is Chat User.
4. Also, use the Supervisor tab(very handy) to check the Agent's capacity and availability.
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