How to track why Users Are Switching Back to Salesforce Classic?

Discover why your users aren’t adopting Lightning Experience by going to the source. A form prompts your users for feedback when they switch back to Salesforce Classic. Use the responses to educate users about productivity features and fine-tune your org customizations.

1. Go to Onboarding & Assistance.

2. Enable Switch to Salesforce Classic User Feedback form.

3. Select the Chatter Group where the Feedback Form value will be posted. Click Activate button to activate it.


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