My Unresolved Items in Salesforce

When you use Salesforce for Outlook, Lightning Sync, or Email to Salesforce to sync items or add emails from your email app to Salesforce, any items that these features can’t automatically assign to Salesforce records appear in My Unresolved Items.

My Unresolved Items displays data from

1. Contacts
2. Events
3. Emails
4. Tasks

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