April 15, 2013

Assignment Rule Entries in Salesforce

In Assignment Rule Entries in Salesforce, if the first rule is satisfied, rest of the rules will be checked.

Consider the below example


Rule 1:
If Case Reason contains 'Otherand Case Description is equal to 'Issue', then the case should be assigned to Magulan Pandian.

Rule 2: 
If Case Reason is equal to 'Other', then case should be assigned to Test.
Rule 3:
If Case Description is equal to 'Issue', then case should be assigned to Test.
If Rule 1 is satisfied, Rule 2 and Rule 3 will not be executed. So, be careful in Rule Entries order of execution.

Sample Output:

 

It has been assigned to Magulan Pandian, because Rule 1 is satisfied, other Rules 2 and 3 are not executed.

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