In this Blog Post, I have avoided using Logo and Agent Name in the Salesforce Embedded Service Chat Header. To remove Logo and Agent Name in the Salesforce Embedded Service Chat Header, ....
embedded_svc.settings.defaultMinimizedText should be updated or set to update "Chat with an Expert" value in the Salesforce Embedded Service Deployment. Output: Note: Please test the changes after few mins for the ....
If you are going to use Experience Cloud Site, then use the following link. https://www.infallibletechie.com/2023/09/greet-customers-in-salesforce-einstein-bot-without-pre-chat-from-experience-cloud-site.html We can use Einstein BOT Context Variable to greet Customers without Pre-Chat Form in Salesforce ....
To set the Lead Record Type for Embedded Service Chat, click Edit in Pre-Chat page section and select the Record Type. https://youtu.be/p2diYuftR60
We cannot use Automated Invitations with the Embedded Chat component in our Experience Cloud site. This is a limitation in Salesforce. Reference Article:https://developer.salesforce.com/docs/atlas.en-us.238.0.snapins_web_dev.meta/snapins_web_dev/snapins_web_customize_chat_invitation.htm Vote for this idea:https://ideas.salesforce.com/s/idea/a0B8W00000GdbR2UAJ/automated-chat-invitation-support-for-live-agent-snapins
embedded_svc.settings.displayHelpButton should be set to true to display the Salesforce Embedded Service Chat. embedded_svc.settings.displayHelpButton should be set to false to hide the Salesforce Embedded Service Chat. In the following sample code, if ....
Fallback Routing can be used to route chats to a different team if the current is full of capacity in Salesforce. Please check the following implementation. If Team A from ....
"Offline support" feature in the Embedded Service Deployment can be used to log case when the agents are not available. The "Offline support" feature will display Case Form when ....
We cannot add the complete full Static Resource URL in the Embedded Service Branding. If you add, it will show a broken URL.Reference Article:https://help.salesforce.com/s/articleView?id=000336442&type=1 To resolve the issue, the relative path ....
1. Create a file with the extension ".js" using the following code. window._snapinsSnippetSettingsFile = ( function() { console.log( "Code from Static Resource loaded" ); let chatAccNm = document.getElementById( "chatAccNm" ).innerHTML; ....
