How to find Date fields in the objects in Salesforce?
In the following sample code, I have searched Date data type fields in Account, Lead and Opportunity objects. Sample Code: Set < String > listsObjs = new Set < String ....
How to remove or adjust fields in Add Contact Roles in Salesforce?
To remove or adjust fields in Add Contact Roles in Salesforce, update the Search Layout in the Contact Object. The fields from the Contact Search Layout is used in the ....
How to give Agents ability to see other Agents status without using Omni-Supervisor in Salesforce?
To give Agents ability to see other Agents status without using Omni-Supervisor in Salesforce, report on User Presence entity can be used. 1. Create a Custom Report Type on User ....
Salesforce Omni-Channel Audio Settings
Starting Summer '22 Release, Omni-Channel notification audio can be customised in the Presence Configuration Audio Settings Sections. Check the following steps for adjusting the Omni-Channel notification audio. 1. Create a ....
How to find whether apex is currently executed in Trigger Context in Salesforce?
Trigger.isExecuting can be used to find whether apex is currently executed in Trigger Context in Salesforce. Sample Code: System.debug( 'Is it in trigger context ' + Trigger.isExecuting ); Output: https://youtu.be/2aRs-zMcSQA
SERVER_ERROR A problem was encountered on the server Exception in Salesforce Open CTI
If you get {"success":false,"returnValue":null,"errors":[{"code":"SERVER_ERROR","description":"A problem was encountered on the server."}]} Exception in Salesforce Open CTI, make sure the agent is assigned to a Softphone Layout. 1. Go to Softphone Layouts ....
How to do Callout before creating records in a Custom Object in Salesforce?
1. Sample Custom Object. 2. Create Remote Site Settings for API Endpoint. 3. Sample Code to override the Standard New button in the custom object. Apex Class: public class CreateCustomerRecord ....
Salesforce Interview Questions with Answers Part 71
1. What is Service Appointment? A Service Appointment is an appointment for a field service technician to perform work for a customer. 2. What is Work Order? A work order ....
Not Processed Salesforce Bulk Job Status
The batch job with this status won’t be processed by Salesforce. This status is assigned1. When a job is aborted while the batch job is queued.2. For bulk API queries, ....
How to find whether the Voice Call was routed to a different user before the current User in Salesforce Service Cloud Voice?
When the Voice Call is routed from one agent to another agent in Salesforce, there will be an entry in AgentWork entity. Check the following example. The Voice call was ....