How to test Salesforce Embedded Service Chat Code?
Using GitHub, we can easily test the Salesforce Embedded Service Deployment Chat Code Snippet. To test the Embedded Service Deployment Code snippet, please follow the below steps: 1. Create a ....
Salesforce Chat button showing offline when agents are online
1. Check the below article.https://help.salesforce.com/articleView?id=000316800&language=en_US&type=1&mode=12. Make sure the user is Service Cloud user.3. Make sure the user is Chat User.4. Also, use the Supervisor tab(very handy) to check the Agent's ....
How to enable Configure Messaging Permission in Salesforce for an user?
To enable Configure Messaging Permission, follow the below steps. 1. Create a new permission set 2. Select App Permissions. 3. Click Edit, then enable Configure Messaging. 4. Click Save. 5. ....
lightning:datatable with row actions in Salesforce
Sample Code: AccountListController.apex: public class AccountListController { @AuraEnabled public static List < Account > fetchAccts() { return [ SELECT Id, Name, Industry, Type FROM Account LIMIT 10 ]; } } ....
lightning-tree-grid with filter in LWC in Salesforce
Sample Code: LWC HTML: <template> <lightning-tree-grid columns = {gridColumns} data = {gridData} key-field = "Id" hide-checkbox-column = true onheaderaction = {handleHeaderAction}> </lightning-tree-grid> </template> LWC JavaScript: import { LightningElement, track, wire ....
How to end a Messaging Session in Salesforce?
There are two ways you can end a Messaging session 1. Ending it directly from the Messaging session when the conversation is over. 2. Messaging Sessions list view. From the ....
openSubtab() for Lightning Experience in Salesforce
Sample Code:Aura Component:<aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:workspaceAPI aura:id="workspace" /> <lightning:button label="Open Tab with Subtab" onclick="{! c.openTabWithSubtab }" /> </aura:component> JavaScript Controller:({ openTabWithSubtab : function(component, event, helper) { var ....
Route Chats via Skills-Based Routing for Omni-Channel in Salesforce
Skills-based routing allows work items to be routed using more sophisticated and dynamic criteria than queue-based routing. 1. Enable "Enable Skills-Based Routing". 2. Add Skills in ....
Joined Report in Salesforce
A joined report can contain data from multiple standard or custom report types. You can add report types to a joined report if they have relationships with the same object ....
How to find why users are getting access to records they are not supposed to see in Salesforce?
1. Switch to Classic.2. Click Sharing button.3. Click Expand List button.4. Find the user.5. Click "Why?" before User name.