Track Salesforce Chat Transfers

933 views Nov 4, 2023
infallibletechie.com

When the Chat is transferred in Salesforce, Agent Work record is created. So, we can use the Agent Work Object/Entity to track Salesforce Chat Transfers. Blog Post: https://www.infallibletechie.com/2023/10/track-salesforce-chat-transfers.html

#Internet Software
  # Monitoring Software
  # Voice & Video Chat