Omni Channel Flow for routing Salesforce Voice Calls

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Blog Post:
https://www.infallibletechie.com/2023/05/how-to-use-omni-flow-for-routing-salesforce-voice-calls.html

#Business & Productivity Software

# Internet Software

# Management

# Teleconferencing

# Voice & Video Chat

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266

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293

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294

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300

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324

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326

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328

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332

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334

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336

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342

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345

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362

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376

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377

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380

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381

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384

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438

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497

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504

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505

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508

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511

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513

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516

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Salesforce Report on Knowledge Articles with Topics

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517

1:52

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239 views · Apr 28, 2024

518

4:02

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519

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Salesforce Content Document Link when Service Report is generated

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520

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Salesforce Chat Sound Notification to Visitors

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521

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Salesforce Feed Tracking to find whether Case was assigned via Assignment Rule

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522

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523

2:10

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524

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361 views · May 7, 2024

525

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Permission to view and edit converted leads in Salesforce

303 views · May 9, 2024

526

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527

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625 views · May 10, 2024

528

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529

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530

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531

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560 views · May 14, 2024

532

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851 views · May 15, 2024

533

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312 views · May 16, 2024

534

2:55

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276 views · May 21, 2024

535

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536

5:13

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403 views · May 23, 2024

537

2:48

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538

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131 views · May 24, 2024

539

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540

2:14

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322 views · May 27, 2024

541

1:58

Username Password Flow Disabled Salesforce Exception

2K views · May 28, 2024

542

4:23

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608 views · May 30, 2024

543

4:36

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544

3:44

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4K views · Jun 3, 2024

545

3:04

autocomplete attribute in Salesforce Lightning Web Component

295 views · Jun 5, 2024

546

4:20

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229 views · Jun 5, 2024

547

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1K views · Jun 7, 2024

548

2:40

Salesforce Static Resource for Audio

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549

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15K views · Jun 10, 2024

550

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Salesforce Messaging for In App and Web using Google Tag Manager

569 views · Jun 11, 2024

551

5:38

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576 views · Jun 13, 2024

552

7:49

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164 views · Jun 13, 2024

553

4:20

Tooltip Text in Salesforce Lightning Web Component

394 views · Jun 15, 2024

554

2:51

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3K views · Jun 15, 2024

555

3:38

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1K views · Jun 17, 2024

556

3:14

HTTP Status Code for Salesforce Apex REST API

335 views · Jun 18, 2024

557

3:16

Salesforce Flow Transform Element Apex Defined

151 views · Jun 21, 2024

558

3:46

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2K views · Jun 21, 2024

559

2:20

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478 views · Jun 24, 2024

560

6:46

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700 views · Jun 24, 2024

561

3:44

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1K views · Jun 26, 2024

562

4:57

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467 views · Jun 28, 2024

563

2:19

Salesforce Organization Id using Apex

3K views · Jun 29, 2024

564

4:43

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565

2:56

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4K views · Jul 7, 2024

566

5:11

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720 views · Jul 7, 2024

567

3:29

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450 views · Jul 5, 2024

568

4:42

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724 views · Jul 8, 2024

569

2:33

Display Warning Messaging at record level in Salesforce Lightning Experience

223 views · Jul 9, 2024

570

2:24

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289 views · Jul 10, 2024

571

4:48

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416 views · Jul 15, 2024

572

4:06

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721 views · Jul 24, 2024

573

6:09

Route Salesforce Messaging for In App and Web Sessions using Skills

3K views · Jul 22, 2024

574

4:51

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447 views · Jul 17, 2024

575

4:24

Use of IN operator in SOQL in Salesforce

360 views · Jul 31, 2024

576

5:46

Salesforce Einstein BOT Copilot Action Answer Questions with Knowledge

995 views · Jul 31, 2024

577

3:21

NO SINGLE MAIL PERMISSION Salesforce Exception

5K views · Aug 11, 2024

578

3:08

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1K views · Aug 11, 2024

579

3:44

Greet using agent detail in Salesforce Messaging for In App and Web Session

2K views · Aug 12, 2024

580

3:44

Greet using agent detail in Salesforce Messaging for In App and Web Session

2K views · Aug 12, 2024

581

3:42

Set language for Salesforce Scratch org

90 views · Aug 14, 2024

582

2:47

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1K views · Aug 15, 2024

583

6:14

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2K views · Aug 21, 2024

584

4:46

Lookup Field Filter in Salesforce Dashboard

370 views · Aug 23, 2024

585

3:18

Mobile Number validation using Apex in Salesforce

29K views · Aug 28, 2024

586

5:04

Create PriceBookEntry record using Salesforce REST API

2K views · Sep 4, 2024

587

4:20

Parse Array in Salesforce Apex REST API

546 views · Sep 9, 2024

588

2:38

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100 views · Sep 10, 2024

589

3:03

Prevent Salesforce records update for 15 minutes

397 views · Sep 18, 2024

590

2:50

Salesforce Forecasts Quotas

105 views · Sep 18, 2024

591

4:36

Open Account record when Case is routed via Salesforce Omni Channel Flow

333 views · Sep 19, 2024

592

3:20

Find users last Logged in Salesforce Lightning App

560 views · Sep 25, 2024

593

3:37

Salesforce Work Summaries for Email

806 views · Sep 27, 2024

594

3:22

Insufficient Privileges when viewing Salesforce EmailMessage Record

438 views · Oct 4, 2024

595

3:11

Salesforce Visualforce Pages Metrics

930 views · Oct 4, 2024

596

6:17

Import records using Salesforce Lightning Web Component

3K views · Oct 10, 2024

597

4:15

Create Lead record using Salesforce REST API

999 views · Oct 10, 2024

598

1:37

Get Slack User Id from Salesforce

3K views · Oct 18, 2024

599

4:24

Generate Salesforce refresh token

487 views · Oct 18, 2024

600

3:12

Hide Or Drop Files in Salesforce File Upload Lightning Web Component

190 views · Oct 24, 2024

601

4:04

Listen Salesforce Omni Channel Logout

241 views · Oct 27, 2024

602

4:46

Pop up from Salesforce lightning datatable

645 views · Oct 28, 2024

603

5:38

Salesforce Lightning Web Component Date Validation

1K views · Oct 30, 2024

604

4:00

Conditional selection in Salesforce Lightning Web Component DataTable

240 views · Nov 5, 2024

605

4:15

Trigger Assignment Rule when a Lead is created using Apex

941 views · Nov 6, 2024

606

3:20

Salesforce Agentforce for Developers

836 views · Nov 6, 2024

607

4:00

Pass data from Chat to Einstein BOT in Salesforce

3K views · Nov 8, 2024

608

6:10

Salesforce Agentforce Apex Agent Action

4K views · Nov 11, 2024

609

6:32

Opportunity Booking using Salesforce Agentforce

803 views · Nov 13, 2024

610

6:32

Opportunity Booking using Salesforce Agentforce

803 views · Nov 13, 2024

611

6:00

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2K views · Nov 17, 2024

612

6:00

Pass data to Einstein BOT in Salesforce Messaging for In App and Web

2K views · Nov 17, 2024

613

6:00

Pass data to Einstein BOT in Salesforce Messaging for In App and Web

2K views · Nov 17, 2024

614

7:29

Invoke Salesforce Agentforce using REST API

2K views · Nov 18, 2024

615

7:29

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2K views · Nov 18, 2024

616

3:26

Salesforce Messaging for In App and Web Message Translation

516 views · Nov 19, 2024

617

3:26

Salesforce Messaging for In App and Web Message Translation

516 views · Nov 19, 2024

618

3:19

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232 views · Nov 20, 2024

619

3:19

Pass URL parameters to Salesforce Screen Flow in Experience Cloud Site

232 views · Nov 20, 2024

620

2:53

Getting child objects of parent object in Salesforce

2K views · Nov 27, 2024

621

2:53

Getting child objects of parent object in Salesforce

2K views · Nov 27, 2024

622

3:18

Hide Chat Icon and display Text in Salesforce Messaging for In App and Web

555 views · Nov 28, 2024

623

3:18

Hide Chat Icon and display Text in Salesforce Messaging for In App and Web

555 views · Nov 28, 2024

624

5:58

Handle Date data type in Salesforce Agentforce

4K views · Dec 2, 2024

625

5:58

Handle Date data type in Salesforce Agentforce

4K views · Dec 2, 2024

626

8:59

Context Variables in Salesforce Agentforce

935 views · Dec 3, 2024

627

8:59

Context Variables in Salesforce Agentforce

935 views · Dec 3, 2024

628

6:53

Hide Chat Icon and launch Messaging on Button Click in Salesforce Messaging for In App and Web

1K views · Dec 4, 2024

629

6:53

Hide Chat Icon and launch Messaging on Button Click in Salesforce Messaging for In App and Web

1K views · Dec 4, 2024

630

3:56

Transfer from Salesforce Agentforce to real Agents

1K views · Dec 7, 2024

631

3:56

Transfer from Salesforce Agentforce to real Agents

1K views · Dec 7, 2024

632

5:57

Options to Chat with Real Agent or Salesforce Agentforce

2K views · Dec 9, 2024

633

5:57

Options to Chat with Real Agent or Salesforce Agentforce

2K views · Dec 9, 2024

634

3:31

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2K views · Dec 11, 2024

635

3:31

Find all custom fields in an Salesforce Object

2K views · Dec 11, 2024

636

2:04

Change the Salesforce Messaging for In App and Web Chat Icon Position

430 views · Dec 27, 2024

637

2:04

Change the Salesforce Messaging for In App and Web Chat Icon Position

430 views · Dec 27, 2024

638

5:00

Draft Salesforce Knowledge Articles with Generative AI

808 views · Jan 2, 2025

639

5:00

Draft Salesforce Knowledge Articles with Generative AI

808 views · Jan 2, 2025

640

8:52

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2K views · Jan 8, 2025

641

8:52

Create Salesforce scratch org using VS Code

2K views · Jan 8, 2025

642

5:53

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1K views · Jan 9, 2025

643

5:53

Perform Actions on Salesforce Messaging Session Status Changes

1K views · Jan 9, 2025

644

8:19

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1K views · Jan 11, 2025

645

8:19

Invoke Record Triggered Flow in Salesforce Approval Process

1K views · Jan 11, 2025

646

5:42

Currency format in Salesforce Visualforce Page

1K views · Jan 15, 2025

647

12:58

Pass Pre Chat to Salesforce Messaging for In App and Web REST API

1K views · Jan 16, 2025

648

12:58

Pass Pre Chat to Salesforce Messaging for In App and Web REST API

1K views · Jan 16, 2025

649

8:08

Pass Messaging Session from Agentforce to Flow Action

821 views · Jan 18, 2025

650

8:08

Pass Messaging Session from Agentforce to Flow Action

821 views · Jan 18, 2025

651

8:57

Salesforce Agentforce action Answer Questions With Knowledge

942 views · Jan 20, 2025

652

8:57

Salesforce Agentforce action Answer Questions With Knowledge

942 views · Jan 20, 2025

653

10:01

Lead capturing using Salesforce Agentforce

419 views · Jan 21, 2025

654

10:01

Lead capturing using Salesforce Agentforce

419 views · Jan 21, 2025

655

3:24

Salesforce Agentforce assist using Files Content

558 views · Jan 22, 2025

656

3:24

Salesforce Agentforce assist using Files Content

558 views · Jan 22, 2025

657

3:05

Invoke Salesforce Prompt Template using Apex

209 views · Jan 23, 2025

658

3:05

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209 views · Jan 23, 2025

659

4:39

Remove Salesforce Messaging for In App and Web Components from a Web Page

2K views · Jan 24, 2025

660

4:39

Remove Salesforce Messaging for In App and Web Components from a Web Page

2K views · Jan 24, 2025

661

2:58

Validation in Salesforce Flow

2K views · Jan 28, 2025

662

2:58

Validation in Salesforce Flow

2K views · Jan 28, 2025

663

1:41

Track Salesforce Send Conversation Messages

758 views · Jan 29, 2025

664

1:41

Track Salesforce Send Conversation Messages

758 views · Jan 29, 2025

665

1:41

Track Salesforce Send Conversation Messages

758 views · Jan 29, 2025

666

1:41

Track Salesforce Send Conversation Messages

758 views · Jan 29, 2025

667

7:05

Create Case via Salesforce Enhanced SMS Channel

2K views · Jan 31, 2025

668

7:05

Create Case via Salesforce Enhanced SMS Channel

2K views · Jan 31, 2025

669

5:17

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651 views · Feb 4, 2025

670

5:17

Invoke Salesforce Prompt Template using REST API

651 views · Feb 4, 2025

671

5:17

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651 views · Feb 4, 2025

672

4:35

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3K views · Feb 7, 2025

673

4:35

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3K views · Feb 7, 2025

674

2:47

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1K views · Feb 10, 2025

675

2:47

Invoke Salesforce Agentforce from Flow

1K views · Feb 10, 2025

676

5:54

Display Image in Salesforce Agentforce

393 views · Feb 11, 2025

677

5:54

Display Image in Salesforce Agentforce

393 views · Feb 11, 2025

678

6:35

Salesforce Agentforce Agent in Slack

14K views · Feb 12, 2025

679

6:35

Salesforce Agentforce Agent in Slack

14K views · Feb 12, 2025

680

6:35

Salesforce Agentforce Agent in Slack

14K views · Feb 12, 2025

681

7:38

Salesforce Service Appointment Scheduling using Agentforce

792 views · Feb 13, 2025

682

7:38

Salesforce Service Appointment Scheduling using Agentforce

792 views · Feb 13, 2025

683

8:55

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583 views · Feb 14, 2025

684

8:55

Invoke Salesforce Messaging for Web REST API using Python

583 views · Feb 14, 2025

685

12:27

Salesforce Agent API

6K views · Feb 17, 2025

686

12:27

Salesforce Agent API

6K views · Feb 17, 2025

687

12:27

Salesforce Agent API

6K views · Feb 17, 2025

688

8:48

Salesforce Messaging for Web API Retrieve Conversation Transcript

1K views · Feb 19, 2025

689

4:25

Download as Text file in Salesforce Lightning Web Component

22K views · Feb 21, 2025

690

8:48

Salesforce Agent API from Lightning Web Component

2K views · Feb 24, 2025

691

5:26

Salesforce Einstein Prediction Builder

483 views · Feb 25, 2025

692

2:11

Query Salesforce Omni Channel Supervisor Configurations Profiles Assignment

890 views · Feb 26, 2025

693

9:46

Salesforce Models API

622 views · Mar 4, 2025

694

2:18

Find viewing device in Salesforce Lightning Web Component

39 views · Mar 12, 2025

695

5:54

Display Custom Metadata Type in Salesforce Lightning Web Component without Apex

271 views · Mar 10, 2025

696

13:45

Salesforce Agentforce Service Planner

244 views · Mar 13, 2025

697

12:20

Salesforce Custom Agent Actions using Apex REST

3K views · Mar 17, 2025

698

3:56

Retrieve the Record Type which are accessible by user's Profile only

2K views · Mar 21, 2025

699

4:41

Invoke Google Vertex AI Agent from Salesforce Lightning Web Component

194 views · Mar 24, 2025

700

2:13

Chatter Posts for a specific user in Salesforce

276 views · Mar 27, 2025

701

2:20

NOT IN Operation in Salesforce SOQL

101 views · Apr 3, 2025

702

5:02

Salesforce Omni Channel Flow reasonForNotRouting

997 views · Apr 4, 2025

703

4:23

Pass Messaging Session Id in Salesforce Messaging Component

3K views · Apr 8, 2025

704

4:01

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1K views · Apr 10, 2025

705

4:02

Salesforce Agentforce Agent from Gmail

12K views · Apr 10, 2025

706

7:30

Salesforce Agentforce to Agent transfer Business Hours Check

8K views · Apr 10, 2025

707

2:57

DML check in Salesforce Apex

20K views · Apr 16, 2025

708

5:14

Agents are not available Salesforce Messaging for Web

931 views · Apr 17, 2025

709

5:28

Agentforce Agent in Salesforce Experience Cloud

5K views · Apr 22, 2025

710

5:50

Create Salesforce Case from Slack

458 views · Apr 23, 2025

711

5:51

Accessing Salesforce Omni Channel from Mobile

16 views · Apr 23, 2025

712

3:07

Monitor Salesforce Agentforce Service Agents

396 views · Apr 24, 2025

713

6:03

Agentforce Data Library in Salesforce Prompt Builder

288 views · Apr 25, 2025