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Salesforce Pre-Chat info will be stored in ConversationContextEntry entity when the chat is initiated. So, we can query the ConversationContextEntry entity. To initiate Salesforce Chat via REST API, please check the following link: https://www.infallibletechie.com/2021/08/how-to-initiate-chat-in-salesforce.html Link for SOQL: https://www.infallibletechie.com/2022/05/how-to-find-pre-chat-info-that-was.html