Salesforce Chat Transcript Highlight Panel
Currently, Salesforce Chat Transcript Highlight Panel is not customizable. When the Chat is Active, it will display the first message. When the Chat is completed, it will display the Chat ....
Author: Magulan Duraipandian
Account or Contact or Lead Or Case Creation flow or order in Salesforce Chat
The findOrCreate Salesforce Chat method begins the API call differently for Classic Live Agent Routing and Omni-Channel Routing. Please check the following for the difference: The findOrCreate Salesforce Chat method ....
How to update filters in Real-time metrics in Amazon Connect?
1. Select Table Settings. 2. Select Filters Tab. Adjust the filters and click Apply button. https://youtu.be/J5uHM-JaaK8
No such column BusinessHours on entity Case Exception in Salesforce
No such column 'BusinessHours' on entity 'Case' Exception in Salesforce is thrown since BusinessHours is not a column or field in Case Entity. Instead use BusinessHoursId or BusinessHours.Name. As per ....
How to find users who logged in using Auth.Providers in Salesforce?
We can query LoginHistory entity using AuthenticationServiceId to find the users who logged in using Social Logins. AuthenticationServiceId refers to Auth. Provider Id which is used in the Social Login. ....
How to change Timezone in Salesforce Status Site?
To change the timezone in https://status.salesforce.com/, follow the below steps: 1. Open https://status.salesforce.com/. 2. Select the gear icon on the top right corner. Select the Timezone. 3. Change the Timezone ....
Sample Salesforce Lightning Rich Text Toolbar Button Group
Sample Code: HTML: <template> <lightning-card> <lightning-input-rich-text> <lightning-rich-text-toolbar-button-group slot="toolbar" aria-label="Sample Button Group"> <lightning-rich-text-toolbar-button icon-name="utility:save" icon-alternative-text="Save" onclick={handleSave}> </lightning-rich-text-toolbar-button> <lightning-rich-text-toolbar-button icon-name="utility:email" icon-alternative-text="Email" onclick={handleEmail}> </lightning-rich-text-toolbar-button> </lightning-rich-text-toolbar-button-group> </lightning-input-rich-text> </lightning-card> </template> JavaScript: import { LightningElement } ....
Troubleshooting Steps when Salesforce is down
In this Blog Post, we are going to cover troubleshooting steps when Salesforce is down for your users. 1. As an Admin, login as the affected User from your network and ....
How to enable Chat Transfer to Chat Buttons in Salesforce?
If the agents are not seeing Chat Transfer to Chat Button, then make sure Chat Transfer To Chat Buttons Enabled is set to true on the Chat Agent Configuration. https://youtu.be/VnFe3qkY9ag
Salesforce Einstein Bot Escalation Metric
An escalation in Salesforce Einstein BOT is any attempt to transfer to an agent, queue, or another Einstein BOT. The transfer was initiated due to an error or exception or ....