How to route Cases using Status field using Omni Flow in Salesforce?


1. Create required Queues and add users to it.




2. Create an Omni-Channel Flow.
 

3. Create a Record-Triggered Flow. Call the Omni Flow using Sub Flow component.


When the Case is created with Status "New", it will go to New Queue.

When the Case is created with Status "Escalated", it will go to Escalated Queue.

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Route Cases using Status field usin... x
Route Cases using Status field using Omni Flow in Salesforce