ChatEnd.cmp:
<aura:component implements="flexipage:availableForAllPageTypes" access="global">
<lightning:conversationToolkitAPI aura:id="conversationKit" />
<lightning:workspaceAPI aura:id="workspace"/>
<aura:handler event="lightning:conversationChatEnded" action="{!c.onChatEnded}" />
</aura:component>
ChatEndController.js:
({
onChatEnded: function(cmp, evt, helper) {
/*var conversation = cmp.find( "conversationKit" );
var recordId = evt.getParam( "recordId" );
console.log( "recordId:" + recordId );*/
var workspaceAPI = cmp.find( "workspace" );
workspaceAPI.getFocusedTabInfo().then( function( response ) {
var focusedTabId = response.tabId;
console.log( 'Focused Tab is ' + focusedTabId );
workspaceAPI.closeTab( { tabId: focusedTabId } );
})
.catch(function( error ) {
console.log( 'Error is' + JSON.stringify( error ) );
});
}
Can you please guide me on SendMessage event how to customize it in lightning?
ReplyDeleteCheck this https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_sendMessage.htm. I don't think there is event for this.
Deletehow can we use sforce_api in lightning?
ReplyDeleteYou can use it Classic button. You can use it in VF Page - https://developer.salesforce.com/docs/atlas.en-us.ajax.meta/ajax/sforce_api_ajax_vf_sample.htm?search_text=lightning
DeleteCan you add some details on how to fire this event
ReplyDeleteThanks for the feedback. I have added some instructions for better understanding of this component.
DeleteHello ,
ReplyDeletei used the same code , if it works for 1 chat , if we have more than 1 chat(means 5 chats) , if customer is closed chat their end , popup window will show the End Conversion or Cancel to continue the same chat, if i click End Conversion one time that window will not close and still appearing and if i click 4 times then all the chats tabs closed automatically , can someone tell me the reason , its very urgent
End user closing the chat window won't end the conversation. End user has to click End Conversation and confirm it.
DeleteHi i did the same as what you suggested , but still getting the same error, see the below
ReplyDelete1) First i click on "Close dialouge"
2) clicked Confirmed endchat
3) Clicked Close Chat button
In Console app , able to see the same screen "Cancel" & "End Conversation" , if i click "End Conversion" one time, confirmation screen is still appearing , then i start click 4 times then all the chat tabs closing and agent occupancy is updated to 0 , any suggestion please , its very urgent
I am not sure about this.
DeleteWhen the Chat is ended, lightning:conversationChatEnded event will be fired. Not sure, what is happening in this case. If the Chat is ended properly, definitely, the event will be fired. You can add some console.log statements in the component to check in the browser.
I'm facing the same issue.
ReplyDeleteTest it by ending the conversation. visitor closing their browser window doesn't end the chat. They have to click End Conversation button to end the Chat.
DeleteThank you for the response!
ReplyDeleteIn Console app , able to see the same screen "Cancel" & "End Conversation" , if i click "End Conversion" one time, confirmation screen is still appearing , then i start click 4 times then all the chat tabs closing.
Interesting. I never faced this issue. I have used the same code.
DeleteWhen there is only one chat open, it works fine. But when there is multiple chat tab open, I face the issue which I mentioned at the previous comment, that is it will pop up the confirmation message again and again.
ReplyDeleteI am getting "Closing this tab will also end the conversation. Click 'Cancel' to continue your conversation." only when I close the Chat window instead of clicking End Chat button.
DeleteHi! I have implemented this feature but it doesn't work with messaging session conversation.
ReplyDeleteDo you know why it doesn't work appropriately?
Currently, it is not available for messaging.
Deletehttps://trailblazer.salesforce.com/ideaView?id=0873A000000Lrc8QAC
Hi guys! @hanu and @sow this occurs with you guys because you need to get the TAB ID correctly.
ReplyDeleteThis function workspaceAPI.getFocusedTabInfo just get de tab that is open on the console.
So you need store RECORDID and TABID in a hashMap.
When the chat was ending by you or by customer you need get recordId and retrieve the related TabId that was stored in the HashMap.
example:
CONTROLLER.js
init : function(component, event, helper){
var myMap = new Map();
workspaceAPI.getAllTabInfo().then(function(response) {
response.forEach(function(item){
myMap.set( item.recordId.substring(0,15), item.tabId);
});
}
component.set('c.var_map', myMap );
},
onChatEnded: function(cmp, evt, helper) {
let myMap = cmp.get('c.var_map');
var recordId = evt.getParam( "recordId" );
console.log( "recordId:" + recordId );
let idTab = myMap.get( recordId );
var workspaceAPI = cmp.find( "workspace" );
workspaceAPI.closeTab( { tabId: idTab} );
}
BUT REMEMBER you need repopulate your VAR_MAP when a new tab was open.