How to Reply, Reply To All and Forward emails from Salesforce?

1. Enable Enhanced Email in Salesforce.

http://www.infallibletechie.com/2018/09/enhanced-email-in-salesforce.html

2. Open the Activity Timeline of the record where the email was sent.


3. Select Reply, Reply All, Forward actions to Reply, Reply To All and Forward emails from Salesforce.


For more information check https://help.salesforce.com/articleView?id=000265937&language=en_US&type=1.

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