September 9, 2018

Enhanced Email in Salesforce

Enhanced Email elevates email to a standard Salesforce object, with customization options and an API. Emails are no longer stored as tasks, but as full-featured records, complete with details, related lists, and collaboration tools. On email records, users can view their messages exactly as their customers do, complete with formatting.

1. Go to Enhanced Email in Setup.


2. Enable Enhanced Email.

With Enhanced Email, emails are stored using the standard Salesforce object, EmailMessage. The EmailMessage object gets you all the conveniences that come with standard objects, including custom fields, customized layouts, and a better record detail page.


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